Privacy
Thank you for your interest in Liquid Sports GmbH. Below we explain which personal data we process when you visit liquid-sports.com and use our services, for what purposes and on what legal basis, and which rights you have.
1. Controller
Liquid Sports GmbH
Koppelberg 4–6
24159 Kiel
Germany
Phone: +49 431 389 07 90
Email: info@liquid-sports.de
Further details can be found in our legal notice (imprint). If you have any questions about data protection, please contact us at the address above.
2. Hosting and server log files
This website is hosted by Mittwald CM Service GmbH & Co. KG, Königsberger Straße 4–6, 32339 Espelkamp, Germany. The servers are located in Germany. We have concluded a data processing agreement with Mittwald pursuant to Art. 28 GDPR.
Each time the website is accessed, the server automatically processes data transmitted by your browser: IP address, date and time of access, requested page or file, amount of data transferred, status code, referrer URL, browser type and version, and operating system. We need this data to deliver the website, to ensure the stability and security of our systems and to investigate attacks. It is not combined with other data or used for advertising.
The legal basis is Art. 6(1)(f) GDPR; our legitimate interest is the secure and error-free operation of the website. Log files are deleted after [7] days unless they are needed for longer to investigate a specific security incident.
Data transmitted between your browser and our server is encrypted using SSL/TLS (recognisable by “https://” in the address bar).
3. Cookies and consent management
We only use cookies and browser storage entries that are technically necessary to operate the shop, e.g. the session cookie for login, shopping cart and language setting, and security tokens for forms. The legal basis is Section 25(2) no. 2 of the German TDDDG in conjunction with Art. 6(1)(b) and (f) GDPR. Session cookies are deleted when you close your browser or when the session expires.
We do not use any analytics, tracking or marketing services and do not embed social media plugins.
We use the consent management of JTL-Shop to obtain consent. Your choice is stored in your browser so that we do not have to ask you again on every visit; you can change or withdraw it at any time via the privacy settings in the shop. The only feature that currently loads third-party content is the map view of the dealer locator. It is only loaded after you click (see section 9).
4. Customer account and dealer registration (B2B)
Our shop is aimed exclusively at trade customers. For registration we collect the data entered in the form, in particular company name, contact person, address, email address, phone number and, where applicable, VAT ID. We review the information before activating access. We use this data to manage your customer account, process orders and support you as a dealer.
The legal basis is Art. 6(1)(b) GDPR (contract or pre-contractual measures). The data is stored in our shop and in our merchandise management system (JTL-Wawi, operated on our own systems). You can view and change your data in your customer account at any time and request deletion of your account unless statutory retention obligations apply.
5. Orders, shipping and payment
To process your order we process your customer, order and invoice data (Art. 6(1)(b) GDPR) and retain it in accordance with commercial and tax law (Art. 6(1)(c) GDPR, Section 147 German Fiscal Code, Section 257 German Commercial Code: up to ten years).
For shipping we pass on your name, delivery address and – where necessary for delivery or shipment notifications – your email address and phone number to the shipping company we use:
- GLS General Logistics Systems Germany GmbH & Co. OHG, GLS-Germany-Straße 1–7, 36286 Neuenstein, Germany
- DHL Paket GmbH, Sträßchensweg 10, 53113 Bonn, Germany
Payment is made [on account or by bank transfer in advance]; no data is transferred to external payment service providers. Payment data is processed by your bank and ours.
6. Contact form and contact by email or phone
If you contact us via the contact form, by email or by phone, we process the information you provide (e.g. name, company, email address, phone number, content of your enquiry) in order to handle your request. The legal basis is Art. 6(1)(b) GDPR if your enquiry relates to a contract or its preparation, otherwise Art. 6(1)(f) GDPR (legitimate interest in answering enquiries). We delete the data once your request has been dealt with and no retention obligations apply.
7. Warranty and claims form
Dealers can report warranty cases using the warranty and claims form. We process the information about the dealer and contact person (shop name, name, email address, phone number), about the product (brand, model, serial number, invoice date), the description of the case and any uploaded photos and documents.
After submission, the information is sent by email to our service team and handled there; where necessary, we forward it to the respective manufacturer to assess the warranty claim. Uploaded files are stored on the web server only temporarily for sending and are deleted immediately afterwards. To prevent misuse, the number of submissions per connection is limited; for this purpose your IP address is stored only in encrypted (hashed) form for one hour.
The legal basis is Art. 6(1)(b) GDPR (handling of warranty and guarantee claims) and Art. 6(1)(f) GDPR for misuse prevention. The data is deleted once the warranty case has been closed and no statutory retention obligations apply.
8. Newsletter
If you subscribe to our newsletter, we use your email address to send you information about our brands, new products, delivery dates and promotions for retailers. The legal basis is your consent (Art. 6(1)(a) GDPR).
We use the double opt-in procedure: after signing up you receive an email asking you to confirm your subscription. As proof of consent we store the time of sign-up and confirmation and the IP address used. The newsletter is sent via our own shop system; opening or click behaviour is not tracked.
You can unsubscribe at any time via the link in every newsletter, in your customer account or by sending us a message. After unsubscribing, your email address is removed from the mailing list; we may keep proof of previously given consent for up to three years (Art. 6(1)(f) GDPR).
9. Dealer locator
Published dealer data. In the dealer locator we show specialist retailers that stock our brands, with company name, address, phone number, website and the brands they carry. This information comes from our business relationship. The legal basis is Art. 6(1)(f) GDPR; our legitimate interest, and that of the dealers, is to help end customers find a specialist retailer. Dealers can object to publication at any time; an informal message to us is sufficient. To show them on the map, business addresses are converted once into coordinates using the Nominatim service of the OpenStreetMap Foundation.
Search and location. Searching by postcode or town and calculating distances take place in your browser; your input is not transmitted to us or to third parties. If you use “My location”, your browser asks for your permission first; the location is used only in your browser and is neither stored nor transmitted.
Map view. The map is only loaded when you click “Load map”. Map tiles are then retrieved from the servers of the OpenStreetMap Foundation, St John’s Innovation Centre, Cowley Road, Cambridge, CB4 0WS, United Kingdom, and your IP address and technical browser data are transmitted to them. The European Commission has adopted an adequacy decision for the United Kingdom. The legal basis is your consent (Art. 6(1)(a) GDPR, Section 25(1) TDDDG). If you select “Remember for future visits”, this choice is stored in your browser; you can withdraw it by deleting the website data in your browser. Privacy policy of the OpenStreetMap Foundation: osmfoundation.org/wiki/Privacy_Policy.
Route planning. The “Route” link opens Google Maps in a new window. Data is only transmitted to Google once you click it; Google’s privacy policy applies there.
10. Returns portal
Logged-in customers can register returns via our returns portal at liquid-sports.retouren.online. The portal is operated by [provider, address], which processes the data entered (e.g. customer number, order and contact details, items and reason for return) on our behalf; we have concluded a data processing agreement pursuant to Art. 28 GDPR with this provider. The legal basis is Art. 6(1)(b) GDPR.
11. Links to social networks
Our website links to our profiles on social networks (e.g. Instagram, Facebook). These are simple links; no data is transmitted to these networks when you visit our website. Only when you click a link are you taken to the provider’s site, where its privacy policy applies.
12. Job applications
If you apply for a job with us, we process your application documents to carry out the application procedure (Art. 6(1)(b) GDPR, Section 26 German Federal Data Protection Act). If no employment relationship results, we delete the documents no later than six months after the procedure has ended, unless you have consented to longer storage.
13. Recipients and transfers to third countries
We only pass on personal data as described in this policy, where required by law or where you have given your consent. Recipients are in particular our processors (hosting, returns portal), shipping companies and, where applicable, manufacturers in the context of warranty cases and authorities where we are legally obliged to do so. Data is transferred to countries outside the EU/EEA only in connection with the map view (United Kingdom, see section 9).
14. Storage period
We store personal data only for as long as necessary for the respective purpose. It is then deleted unless statutory retention obligations (in particular under commercial and tax law, up to ten years) apply; in that case processing is restricted and the data is deleted when the retention period expires.
15. Your rights
With regard to your personal data, you have the following rights against us:
- Right of access (Art. 15 GDPR)
- Right to rectification (Art. 16 GDPR)
- Right to erasure (Art. 17 GDPR)
- Right to restriction of processing (Art. 18 GDPR)
- Right to data portability (Art. 20 GDPR)
- Right to withdraw consent at any time with effect for the future (Art. 7(3) GDPR)
To exercise your rights, simply send a message to the contact details given in section 1.
Right to object (Art. 21 GDPR): Where we process data on the basis of Art. 6(1)(f) GDPR, you may object to the processing at any time on grounds relating to your particular situation. We will then no longer process the data unless we can demonstrate compelling legitimate grounds that override your interests, or the processing serves the establishment, exercise or defence of legal claims. You may object to processing for direct marketing purposes at any time without giving reasons.
Right to lodge a complaint: You have the right to lodge a complaint with a data protection supervisory authority. The authority responsible for us is the Unabhängiges Landeszentrum für Datenschutz Schleswig-Holstein (ULD), Holstenstraße 98, 24103 Kiel, Germany, www.datenschutzzentrum.de.
16. Obligation to provide data and automated decision-making
Providing personal data is neither required by law nor by contract. However, without the information marked as mandatory we cannot process a registration, order, enquiry or warranty claim. We do not use automated decision-making, including profiling (Art. 22 GDPR).
17. Changes to this privacy policy
We update this privacy policy when our website, our services or the legal situation change. The version published here applies.
Last updated: October 2026